Minas Gerais-based customer service startup makes its first acquisition to expand; intention is to reach R$100 million in revenue in the next few years

Irina and Leandro Campos, founders of Nvoip (Divulgação/Nvoip)

By Maria Clara Dias Published on 05/24/2022

At the startup Nvoip, from Minas Gerais, the acquisition season has begun for good. This Tuesday, 24th, the software as a service (SaaS) company that digitalizes the contact points of companies with their clients announced the purchase of Mais,im, specialized in internal and external corporate communication chats. The purchase price was not disclosed.

From Juiz de Fora (MG), Nvoip was founded in 2018 by entrepreneurs Leandro Campos and Irina Campos, with the purpose of helping companies in customer service processes, from sales teams to support teams. Today, the startup offers voice as well as SMS solutions for small, medium, and large companies. One of the main resources for this is WhatsApp, with text and voice messaging, and also integrations (APIs) linked to data intelligence.

In practice, this means that, besides the tools themselves, Nvoip also seeks to create a whole framework of information for companies to understand the level of customer satisfaction during customer service. The experience is “studied” based on the analysis of indicators such as team performance, call frequency, and call duration time.

With Mais.im, the idea is to improve the internal and external chats available to corporate clients – which includes improvements to WhatsApp Business and also bots for digital attendance in chat rooms. “A company’s main assets are its customers and employees, so both are the target audiences of an efficient integrated communication,” explains Leandro Campos, co-founder of Nvoip.

The new services should bring good results for the company. The projections, according to the founders, are that the customer base will more than double, to more than 10,000 customers, by the end of the year. Without disclosing current revenues, Nvoip says it intends to reach R$100 million in revenue over the next four years.

With an eye on the A Series

With the transaction concluded, the focus of the mining company will be on new funding rounds. In 2019, the startup received its first funding – with no disclosed amount – in a pre-seed round led by Bossa Nova Investimentos and a year later, Nvoip received a R$3 million funding from BR Angels and Cedro Capital, with follow-on from Bossa Nova – an amount that enabled the current purchase of Mais.im.

Now, the company is preparing a series A round, expected to be completed within six months. “We will attract even more companies that need to communicate better with their customers and, consequently, continue our expansion project, but always investing in the voice and chat verticals. In the future we intend to make new acquisitions, always focusing on improvements in the customer experience,” says Campos.

Source: Exame